Welcome Back
Your Learning Journey
Master the behavioral science behind exceptional hospitality. Complete all five units to earn your certification.
0%
Overall Progress
0/173
Sessions Completed
0h 0m
Time Invested
—
Quiz Average
Unit 18 hours
The Guest Mind
Understanding how guests think, feel, and decide through behavioral psychology.
Unit 28 hours
Cultural Intelligence
Navigating cultural differences to provide exceptional hospitality to everyone.
Unit 312 hours
The Art of Influence
Behavioral science for shaping guest experience through priming, choice architecture, reciprocity, and social proof.
Unit 48 hours
When Things Go Wrong
Managing failures, recovery, and maintaining guest relationships.
Unit 510 hours
Reading the Guest
Master the art of reading guest signals and adapting your approach in real-time.
Unit 610 hours
Becoming a Guide
From reactive service to proactive advisory—anticipating needs, curating experiences, and building lasting relationships.
Need Help?
Ask our AI assistant about any concept or get help with practice exercises.