Unit 2
Cultural Intelligence
Navigating cultural differences to provide exceptional hospitality to everyone.
Overview
Navigating cultural differences to provide exceptional hospitality to everyone.
Modules in this Unit
- Foundations of Cultural Intelligence - Understanding what culture is, how it shapes behavior, and developing cultural self-awareness
- Communication Across Cultures - Navigating high-context and low-context communication, directness, formality, and saying no across cultures
- Space, Time, and Touch - Understanding non-verbal communication across cultures including personal space, time orientation, gestures, and eye contact
- Cultural Contexts in Hospitality - Applying cultural intelligence to hospitality situations including dining, holidays, religious considerations, family dynamics, and business travel
Foundations of Cultural Intelligence
Understanding what culture is, how it shapes behavior, and developing cultural self-awareness
What Is Culture?
narration • 15 min
Your Cultural Lens
narration • 15 min
Culture vs. Stereotype
narration • 15 min
The Culture Iceberg
narration • 15 min
Cultural Self-Awareness
reflection • 15 min
Observing Without Judging
narration • 15 min
Practice: Cultural Observation
exercise • 15 min
Cultural Intelligence Simulation
simulation • 20 min
Knowledge Check
quiz • 10 min
Communication Across Cultures
Navigating high-context and low-context communication, directness, formality, and saying no across cultures
High-Context vs. Low-Context
narration • 15 min
Directness and Politeness
narration • 15 min
Formality and Hierarchy
narration • 15 min
Silence and Pace
narration • 15 min
Questions and Requests
narration • 15 min
Saying No Across Cultures
narration • 15 min
Practice: Adapting Your Style
exercise • 15 min
Cross-Cultural Communication Simulation
simulation • 20 min
Knowledge Check
quiz • 10 min
Space, Time, and Touch
Understanding non-verbal communication across cultures including personal space, time orientation, gestures, and eye contact
Personal Space
narration • 15 min
Time Perceptions
narration • 15 min
Touch and Contact
narration • 15 min
Non-Verbal Signals
narration • 15 min
Gestures Across Cultures
narration • 15 min
Eye Contact and Gaze
narration • 15 min
Reading Non-Verbal Cues
exercise • 15 min
Non-Verbal Communication Simulation
simulation • 20 min
Knowledge Check
quiz • 10 min
Cultural Contexts in Hospitality
Applying cultural intelligence to hospitality situations including dining, holidays, religious considerations, family dynamics, and business travel
Dining and Food
narration • 15 min
Holidays and Celebrations
narration • 15 min
Family and Group Dynamics
narration • 15 min
Religious Considerations
narration • 15 min
Business Travelers
narration • 15 min
Adapting Service
narration • 15 min
Cultural Context Exercise
exercise • 15 min
Integrated Cultural Simulation
simulation • 20 min
Knowledge Check
quiz • 10 min